RETURNS & EXCHANGES
WHAT ITEMS ARE ABLE TO BE EXCHANGED?
- An item is only eligible for exchange within 14 calendar days of receiving your shipment.
- In original condition
- Items must not be worn, used or tampered with and must be placed into their original packing.
- If items are in less than perfect condition the items will be sent back at the customers expense or Serendipity Kids, at its sole discretion, may charge a restocking fee.
- Exchanges are issued with an in-store or with an online credit.
- Please note that the exchange process must be completed within 7 days after approval or the exchange is no longer valid.
- Serendipity Kids reserves the right to deny an exchange if items are not received within a reasonable time frame.
- We do not do returns of any kind (unless your item arrives damaged).
WHAT ITEMS ARE NON-RETURNABLE?
- Free gifts or promotional items
- Clearance items
- Holiday items
- Customized items
ARE THERE ANY CHARGES FOR RETURNS/EXCHANGES?
- There are no charges for exchanges as long as items are shipped back in original packaging, in original condition
- Original shipping charges are non-refundable
- You are responsible for return shipping charges
HOW DO I RETURN OR EXCHANGE?
Call us (479.353.3542) or send us an email (firstname.lastname@example.org) with your order number to request an exchange.