RETURNS & EXCHANGES

WHAT ITEMS ARE ABLE TO BE EXCHANGED?

• An item is only eligible for exchange within 14 calendar days of receiving your shipment.
• In original condition
• Items must not be worn, used or tampered with and must be placed into their original packing.
• If items are in less than perfect condition the items will be sent back at the customers expense or Serendipity Kids, at its sole discretion, may charge a restocking fee.
• Exchanges are issued with an in-store or with an online credit.
• Please note that the exchange process must be completed within 7 days after approval or the exchange is no longer valid.
• Serendipity Kids reserves the right to deny an exchange if items are not received within a reasonable time frame.
• We do not do returns of any kind (unless your item arrives damaged). 

WHAT ITEMS ARE NON-RETURNABLE?

• Free gifts or promotional items
• Clearance items
• Holiday items
• Customized items

ARE THERE ANY CHARGES FOR RETURNS/EXCHANGES?

• There are no charges for exchanges as long as items are shipped back in original packaging, in original condition
• Original shipping charges are non-refundable
• You are responsible for return shipping charges

HOW DO I RETURN OR EXCHANGE?

Call us (479.353.3542) or send us an email (serendipitykidsvb@gmail.com) with your order number to request an exchange.