Our current processing time is 1-2 business days. Once shipped standard shipping takes 2-8 business days to deliver. Most customers receive their order within a week of ordering.
*Due to COVID-19 all orders must be placed before 12:00pm CST to receive same day shipment and delivery time may be delayed* Rush shipments are shipped out same business day if order is placed before 12:00pm CST via USPS Priority Mail and take approximately 2-3 business days to receive, but may take longer due to carrier delay.
*Due to COVID-19 all orders must be placed before 12:00pm CST to receive same day shipment and delivery time may be delayed* FedEx Priority Overnight will ship same business day if order is placed before 12:00pm CST and will arrive the following business day. Orders placed after 12:00pm CST, on weekends or on holidays will ship next business day and be delivered the following business day.
Once your order has been shipped you will get an email sent to you with a tracking number. You can use that number to track your package through carrier tracking services.
If you have any questions or concerns about shipping, please feel free to contact us at 479.353.3542.
If your need your order rushed shipped, please call us to arrange shipment at 479.353.3542.
All products purchased from the site are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Serendipity Kids. Title to products purchased on the site, as well as the risk of loss for such products, pass to you when Serendipity Kids delivers these items to the carrier.
We are not responsible for any lost or stolen packages. If you are having trouble tracking your package with the tracking number we provide please our customer service team by emailing firstname.lastname@example.org.
If you don't want to pay for shipping, and are located in Arkansas, you're in luck! Serendipity Kids offers free local pickup! Just choose the "Local Pickup" option when checking out.
We are located at 615A Main Street, Van Buren, AR 72956.
Our store/pickup hours are as follows:
You will be notified by email when your order is ready to be picked up.
All Local Pickup orders must be picked up within 90 days of receiving your pickup email, if not, items in your order will be restocked and you will not receive a refund.
IF A PACKAGE IS RETURNED TO US DUE TO AN INCORRECT OR INCOMPLETE ADDRESS, IS MARKED "UNCLAIMED" OR “RETURN TO SENDER,” OR HAS BEEN DEEMED UNDELIVERABLE FOR ANY REASON BY THE CARRIER, WE WILL NOTIFY YOU BY EMAIL.
The original shipping will not be refunded on RTS (return to sender) packages.
Customers are responsible for any RTS (return to sender) fee that is incurred if the address is provided incorrectly.
Once we receive the package back from the carrier, our option is to either reship the package or refund the subtotal of your order minus the RTS (return to sender) fee.
If you select to have the package reshipped you will need to pay the RTS(return to sender fee) and a shipping fee.
If you select to have the order refunded that will not be issued until the parcel has arrived back in our facility.
Note: Once we have processed a refund, it can take your bank anywhere from 2-8 business days to process the refund on their end and issue it back to your account.
To ensure this does not happen, please make sure you provide the correct address at checkout. We are not responsible if your order gets delivered to the wrong address or is sent back for insufficient address.